The MANARA Search Engine was developed by inmind.ai for the United Nations ESCWA.

Background

The Economic and Social Commission for Western Asia (ESCWA) manages a diverse network of personnel across various departments and regions. ESCWA required an efficient solution to standardize personnel profiles, making it easier for users to access specific records based on attributes like expertise, location, and area of interest. Without a centralized system, finding the right expert or information was time-consuming and inefficient, limiting collaboration and decision-making across member states and external stakeholders.

Challenge

ESCWA’s main challenge was developing a system capable of handling a vast and diverse collection of personnel data while ensuring accuracy and accessibility. The system needed to automatically standardize personnel profiles and enable quick, accurate searches based on various criteria such as skills, location, and expertise. Additionally, facilitating seamless communication between experts within ESCWA, member states, and third-party users was essential to improving operational efficiency and knowledge sharing.

Solution

Inmind.ai developed the MANARA search engine, an AI-driven tool designed to streamline the search and retrieval of personnel profiles. MANARA allows users to search for experts based on specific areas of knowledge, expertise, and location. To further enhance collaboration, a standalone chatbot was integrated into the system, enabling real-time communication between ESCWA personnel, member states, and third-party users. This dual functionality of smart search and interactive communication created a unified platform for efficient data access and collaboration.

Impact

The implementation of the MANARA search engine significantly improved ESCWA’s ability to manage and access personnel information. Standardized profiles and advanced search capabilities now allow users to find experts quickly and efficiently. The integrated chatbot has enhanced communication across departments and with external stakeholders, fostering stronger collaboration and faster decision-making. This comprehensive solution has streamlined internal operations and empowered ESCWA to drive greater impact across its sustainable development initiatives.